Mobilephone return procedure and installation company software applications

Dear HME colleague,

Congratulations on your new smartphone device. We would like to give you little instruction
for the return procedure of your old smartphone device and the installation of company
software applications on your new phone.

1)  Your old device has to be returned by you to supplier Everphone, after delivery of the
new device. If you want to buy your old device please contact Everphone for requesting
the purchase price.

2)  For saving resources and keep simple processes, please use the cardboard box you
received together with new device for returning the old device.

3)  If there are any hardware related problems with your device during future usage. Please
directly contact supplier Everphone for support via a web portal or by phone. Their
customer service provides support in English and German language.
[e-mail]
Phone: [phone] (Mon-Fri, 9 a.m. - 6 p.m.)

4)  For installation of Mobile Iron and predefined business apps on new Android devices,
simply enter your heuuxxx and password, when requested by Mobile@Work (Mobie Iron)
app Installation.

For installation on Apple devices, you need to sign in with your Apple ID to your Apple
Account and thereafter to Mobile Iron App with HEUUxxxx and your password. If you
don’t have a personal Apple ID account, you can create a new account during the set-up
process.

5)  For transferring personal contacts from old phone to new phone please use manufacturer
APP for installation of phone. For installation of mobile Iron software on your phone
including HME Email and HME business support Apps please follow the technical
installation manual.

Kind regards
Your Technical Helpdesk Team